Direct answer
Turn off Do Not Disturb and make sure Call Forwarding Always
is disabled. On most One Talk desk phones you can toggle DND on the phone
screen, and you can turn off Call Forwarding Always by dialing **73.
When to use
- Your phone never rings and callers land in
voicemail
- You can still place outgoing calls
Prerequisites
- Your One Talk desk phone is powered on
- You know your extension or shared number
Steps
- Check Do Not Disturb on the phone: look for a
DND icon or message on the screen and press the DND soft key to turn it off.
- If you also use the One Talk mobile app: open
the app > Menu > Settings > Call Settings > Do Not Disturb and turn
it off.
- Turn off Call Forwarding Always: from the
affected phone, dial **73 and wait for the confirmation tones.
- Test: call your number from another phone to
confirm it rings.
Quick checks
- Screen no longer shows DND
- Your line rings on an incoming test call
Common issues and fixes
Issue: Still going to voicemail
Fix: Make sure you used **73 for Always and not a different
forwarding option. If No Answer forwarding was enabled, dial **920 to turn it
off, then test again.
Issue: DND keeps re-enabling on mobile
Fix: Turn off DND in the One Talk mobile app as well as on
the desk phone.
Bot training helpers
Also searched as: phone not ringing, straight to voicemail,
DND, call forwarding stuck, disable forwarding
Sample questions:
- Why do all calls go to voicemail
- How do I turn off call forwarding on One Talk
Prepared 2025-10-07 • Customer-facing • Optimized for Zoho
Desk Answer Bot.