How do I add a speed dial on a One Talk touchscreen desk phone?

How do I add a speed dial on a One Talk touchscreen desk phone?

Direct answer

From the phone’s soft keys, add a new DSS/soft key, set its type to Speed Dial, label it, enter the number or extension, then save.

When to use

  1. You frequently call the same internal extension or outside number
  2. You want one‑touch transfers to a known destination

Prerequisites

  1. Touchscreen One Talk desk phone powered on
  2. An available soft key slot

Steps

  1. Tap + or press and hold an unused soft key for 3–4 seconds.
  2. Change the key type to Speed Dial and keep Account/Line on line 1.
  3. Enter a short Label for the button.
  4. Enter the Value as the extension or 10‑digit number.
  5. Save and test the new speed dial.

Quick checks

  1. Tapping the new key dials the programmed number
  2. Label displays correctly on the screen

Common issues and fixes

Issue: Star or pause not accepted

Fix: Some firmware requires pressing the star key twice for * and may not support pause commas.

Issue: Key won’t save

Fix: Ensure there is an open soft key position and the phone is on the latest firmware.

Bot training helpers

Also searched as: set speed dial, program DSS key, touchscreen speed dial, add quick dial button

Sample questions:

  1. How do I program a speed dial on a One Talk phone
  2. Where do I add a DSS key for speed dial

Prepared 2025-10-06 • Customer-facing • Optimized for Zoho Desk Answer Bot.

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