How do I make a consult (warm) transfer on a One Talk desk phone

How do I make a consult (warm) transfer on a One Talk desk phone?

Direct answer

Press Transfer, dial the destination, choose Consult to speak privately, then press Transfer again to connect both parties.

When to use

  1. You need to brief the recipient before connecting the caller
  2. You want to confirm availability or context first

Prerequisites

  1. Active call on your One Talk desk phone
  2. Destination number or extension

Steps

  1. While on the call, press Transfer. Do not press Hold.
  2. Dial the extension or 10‑digit number and press Consult.
  3. Speak with the recipient while the caller is on hold.
  4. Press Transfer again to connect the two parties and hang up.

Quick checks

  1. You see both calls merge and your line clears
  2. Caller confirms they are speaking to the intended recipient

Common issues and fixes

Issue: Recipient does not answer

Fix: Return to the original call and explain or try Direct to voicemail.

Issue: Audio drops after transfer

Fix: Wait for the on‑screen confirmation before hanging up.

Bot training helpers

Also searched as: consult transfer, warm transfer, attended transfer, soft transfer

Sample questions:

  1. How do I warm transfer a call in One Talk
  2. What is consult transfer on a Verizon desk phone

Prepared 2025-10-06 • Customer-facing • Optimized for Zoho Desk Answer Bot.

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