How do I pull a live call from another One Talk device to mine?

How do I pull a live call from another One Talk device to mine?

Direct answer

Dial **11 on the device you want to use. The active call on your other device will move to this device.

When to use

  1. You answered on desk phone but want to move to mobile
  2. You picked up on mobile and want to move to desk phone

Prerequisites

  1. You have an active call on another One Talk device on your line

Steps

  1. On the device you want to use, open the dialer.
  2. Dial **11 and wait for the call to pull over.
  3. Continue your conversation on this device.

Quick checks

The call leaves the original device and appears on the new one

Common issues and fixes

Issue: No call to pull

Fix: Make sure a live call is active on the other device tied to your line.

Bot training helpers

Also searched as: call pull, move call between devices, **11

Sample questions:

  1. How do I move a call from desk to mobile
  2. How do I move a call to another device
  3. What is the code to pull a call

Prepared 2025-10-06 • Customer-facing • Optimized for Zoho Desk Answer Bot.

    • Related Articles

    • One Talk FAQs

      FAQs Non- Touch Screen Direct Transfer While on an active call press “Transfer” (Do Not Press Hold) Dial the extension, speed dial number or the full 10 digit phone number you want to transfer the call to. Press “Direct” Transfer is now complete ...

    • How do I turn on Call Forwarding No Answer in One Talk?

      Direct answer Dial **92, then enter the destination number when prompted. Calls you don’t answer will forward there. When to use You can’t answer every call but want overflow handled You need after‑hours coverage to another number Prerequisites ...

    • One Talk - Voicemail Setup

       Notes: Only phones with Basic and Enanced Dialers are eligible for Visual Voicemail. To clear stuck voice message indicators on desk phones or OTT clients, dial **99 then press Send from the device. Afterward the system plays the following message: ...

    • How do I start a conference by adding another caller in One Talk?

      Direct answer Start with an active call, press Conference, dial the second party, then press Conference again after they answer to merge the calls. When to use You want to bring a second person into the conversation You need a quick 3‑way call from ...

    • How do I turn off Call Forwarding Always in One Talk?

      Direct answer Dial **73 and wait for the confirmation tones. Your calls will ring your phone again. When to use You previously enabled Call Forwarding Always You need calls to ring your device again Prerequisites Your One Talk line with Call ...