How do I pull a live call from another One Talk device to mine?

How do I pull a live call from another One Talk device to mine?

Direct answer

Dial **11 on the device you want to use. The active call on your other device will move to this device.

When to use

  1. You answered on desk phone but want to move to mobile
  2. You picked up on mobile and want to move to desk phone

Prerequisites

  1. You have an active call on another One Talk device on your line

Steps

  1. On the device you want to use, open the dialer.
  2. Dial **11 and wait for the call to pull over.
  3. Continue your conversation on this device.

Quick checks

The call leaves the original device and appears on the new one

Common issues and fixes

Issue: No call to pull

Fix: Make sure a live call is active on the other device tied to your line.

Bot training helpers

Also searched as: call pull, move call between devices, **11

Sample questions:

  1. How do I move a call from desk to mobile
  2. How do I move a call to another device
  3. What is the code to pull a call

Prepared 2025-10-06 • Customer-facing • Optimized for Zoho Desk Answer Bot.