How do I transfer a call directly on a One Talk desk phone?

How do I transfer a call directly on a One Talk desk phone?

Direct answer

Press Transfer, dial the number or extension, then choose Direct to connect the caller immediately without speaking to the recipient.

When to use

  1. You want the caller connected right away with no introduction
  2. You confirmed the destination is ready to receive calls

Prerequisites

  1. Active call on your One Talk desk phone
  2. The destination number or extension

Steps

  1. While on the call, press Transfer. Do not press Hold.
  2. Enter the 10‑digit number or extension.
  3. Select Direct (or press Transfer again on some models).
  4. Wait for the confirmation tone or on‑screen notice, then hang up.

Quick checks

  1. Your phone shows Transfer complete or the call leaves your line
  2. The caller stops appearing on your line within a few seconds

Common issues and fixes

Issue: Call bounces back

Fix: Make sure the destination is dialable and not busy or blocked. Try consult/warm transfer instead.

Issue: Direct option not shown

Fix: Press Transfer again to complete or update phone firmware if using older models.

Bot training helpers

Also searched as: direct transfer, blind transfer, immediate transfer, send call without talking

Sample questions:

  1. Can I blind transfer a call on One Talk?
  2. How do I transfer a call without talking first?

Prepared 2025-10-06 • Customer-facing • Optimized for Zoho Desk Answer Bot.

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