How do I transfer a caller straight to someone’s voicemail in One Talk

How do I transfer a caller straight to someone’s voicemail in One Talk?

Direct answer

During the call press Transfer, dial **55 plus the extension, choose Direct, then hang up to send the caller to that mailbox.

When to use

  1. You know the person is unavailable but want the caller to leave a message
  2. You need to avoid ringing the recipient’s phone

Prerequisites

  1. Active call on your One Talk device
  2. The target user’s extension or 10‑digit number

Steps

  1. Press Transfer during the call.
  2. Dial **55 followed by the extension. Example: **55101 for extension 101.
  3. Choose Direct to complete the transfer to voicemail.
  4. Hang up.

Quick checks

  1. You hear transfer complete and the caller leaves your line
  2. The recipient later receives a new voicemail

Common issues and fixes

Issue: Wrong mailbox

Fix: Verify the correct extension before dialing **55.

Issue: Code not recognized

Fix: Confirm you dialed **55 before the extension and that FACs are enabled for your line.

Bot training helpers

Also searched as: transfer to voicemail, send call to voicemail, voicemail transfer **55

Sample questions:

  1. How do I send a caller to another person’s voicemail
  2. What is the code to transfer to voicemail in One Talk

Prepared 2025-10-06 • Customer-facing • Optimized for Zoho Desk Answer Bot.

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