I cannot make outbound calls from my One Talk desk phone

I cannot make outbound calls from my One Talk desk phone

Direct answer

Reboot your phone first. Then, check your internet connection. If the internet is down, contact your internet provider. If your ISP is Verizon for this location, contact PercFab with the details below. If internet is fine, call PercFab so we can check your line and permissions.

When to use

  1. Outgoing calls fail or drop immediately
  2. Other devices also seem offline

Prerequisites

  1. Access to another device to test internet
  2. Your One Talk phone number or extension

Steps

  1. Test internet on a computer or another device on the same network. If no internet, contact your ISP.
  2. If Verizon is your ISP: call PercFab with your business address, modem/router info, and any outage messages you see; we will help coordinate.
  3. If internet is working: reboot your desk phone, then try again. If still failing, call PercFab so we can check call permissions, blocks, or account issues.

Quick checks

  1. Speed test completes and web pages load
  2. After reboot, phone can dial out

Contact

PercFab Support: 520.975.3070 or onetalk@percfab.com

Bot training helpers

Also searched as: cannot call out, outbound calls failing, dialing blocked, phone not placing calls

Sample questions:

  1. Why can’t I make calls on my One Talk phone
  2. Do I call Verizon or PercFab for outages
  3. Why is my phone not ringing

Prepared 2025-10-07 • Customer-facing • Optimized for Zoho Desk Answer Bot.

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