Direct answer

When to use

1. You are a new user setting up One Talk on a Android device
2. You are adding an additional device to your existing One Talk number

Prerequisites

1. Your One Talk phone number
2. Access to the email address that has activation permissions on your One Talk account
3. Internet connection on the device
4. Download the app
5. Open the store and search for Verizon One Talk.
6. Or use this link: https://play.google.com/store/apps/details?id=com.verizon.onetalk

Steps

1. Open the One Talk app and tap Get Started. Allow permissions when prompted.
2. Tap Continue, tap the One Talk Phone Number field, and enter your One Talk phone number.
3. Tap the Device Name field and enter a name for this device.
4. Tap the Check Mark to continue, then tap Request PIN.
5. Check your authorized email for the activation PIN and enter it in the app.
6. Tap Activate.
7. Enter your Name and tap Done.
8. Tap Next through the intro screens.
9. Select your preferred calling option to finish setup.

Quick checks

1. You can place a test call from the app dialer
2. Incoming calls to your One Talk number ring this device

Common issues and fixes

Issue: No activation email arrives

Issue: PIN not accepted

Issue: Calls do not ring on this device

Notes

Up to five devices can share the same One Talk phone number.

Allow app permissions when prompted for best experience.

Bot training helpers

Sample questions:

1. How do I activate One Talk on Android
2. Where do I get the One Talk activation PIN