• Only phones with Basic and Enanced Dialers are eligible for Visual Voicemail.
  
• To clear stuck voice message indicators on desk phones or OTT clients, dial **99 then press Send from the device. Afterward the system plays the following message: "Your voice message waiting indicator has been cleared."
  
• Desk phone users can also dial *86 to access or set up Basic Voicemail.
   If the voicemail greeting plays, press the # key to interrupt it.

Voicemail Setup - Desk Phone

1. From the desk phone, press the Envelope button (messages).
   
2. Select Language.
   
3. Select Password.
   
4. Select Voice Signature.
   
5. Select Greeting to choose one of the following:
   • Personalize
     
   • Standard
     

Access Voicemail Setup - Mobile App

1. Launch the One Talk app.
   
2. Tap the Menu icon .
   
3. Tap Call Voice Mail.
   
4. To disconnect the call, tap the End icon .
   

Related Topics:

• Visual Voicemail FAQs
  
• Voicemail Comparison
  
• Reset Voicemail Password from Device