Configure and Modify Queues in the Admin portal
- Login to One Talk Portal Login Instructions
Basic Call Queue Config
1. From the One Talk Overview page. Scroll to View Details under Call Queue.
2. Click View Details under Call Queue.
3. Click the Call Queue number of the target Hunt Group.
4. Click the Time zone dropdown.
5. Select your time zone.
6. Select the Calling Sequence.
7. Scroll to the Advance to next number dropdown.
8. Select the Advance to next number dropdown.
9. Select the preferred number of rings from the dropdown.
10. Click Add lines.
11. Select the preferred lines from the list to be added to the Call
Queue.
12. Click Save.
13. Select a line to be moved higher in the list.
Note: The lines are listed in ring priority order. The lines listed higher up will ring first in non-simultaneous calling sequences.
14. Click Move up.
15. Scroll to the Set Queue Greetings options.
16. Select your preferences.
17. Click Save.
18. You’ve completed the steps!
Remove Users from Queue
1. From the One Talk Overview page. Scroll to View Details under Call Queue.
2. Click View Details under Call Queue.
3. Click the Call Queue number of the target Hunt Group.
4. Instead of clicking Add Lines,
A. Click the Check mark of the line(s) you want to delete
B. Click the Trashcan
5. Scroll back up and Click Save.
6. You’ve completed the steps!
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