How do I merge two active calls into a conference on One Talk?

How do I merge two active calls into a conference on One Talk?

Direct answer

With one call active and one on hold, press Conference and select the held call. Both calls join a new Conference line.

When to use

  1. You answered a second call and now need to join everyone
  2. You already have two live calls and want 3‑way

Prerequisites

Two calls on your desk phone (one active, one on hold)

Steps

  1. While on the active call, press Conference.
  2. Select the held call to merge.
  3. Verify the phone shows Conference on a new line.
  4. Hang up to leave the conference when finished.

Quick checks

  1. Both callers appear on the same conference line
  2. Audio is two‑way among all participants

Common issues and fixes

Issue: Conference button not visible

Fix: Press More to reveal additional soft keys on some models.

Issue: Calls do not merge

Fix: Un-hold the second call, then try Conference again.

Bot training helpers

Also searched as: merge two calls, conference existing calls, join calls together

Sample questions:

  1. How do I join two calls into one conference
  2. How do I conference two active calls on my desk phone

Prepared 2025-10-06 • Customer-facing • Optimized for Zoho Desk Answer Bot.

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