How do I start a conference by adding another caller in One Talk?

How do I start a conference by adding another caller in One Talk?

Direct answer

Start with an active call, press Conference, dial the second party, then press Conference again after they answer to merge the calls.

When to use

  1. You want to bring a second person into the conversation
  2. You need a quick 3‑way call from your desk phone

Prerequisites

  1. Active call on your One Talk desk phone
  2. Second party’s extension or number

Steps

  1. While on the first call, press Conference.
  2. Dial the extension or 10‑digit number and wait for them to answer.
  3. Press Conference again to merge the calls.
  4. Hang up to leave the conference when done.

Quick checks

  1. Your screen shows Conference on the active line
  2. All parties can hear each other

Common issues and fixes

Issue: Second party doesn’t answer

Fix: Return to the original call; try again or send a Direct transfer instead.

Issue: Echo or low volume

Fix: Use the handset or a headset and reduce speaker volume.

Bot training helpers

Also searched as: add a caller to a call, 3‑way calling, start conference call, merge calls

Sample questions:

  1. How do I conference in another person on One Talk
  2. How do I merge two calls together

Prepared 2025-10-06 • Customer-facing • Optimized for Zoho Desk Answer Bot.

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