How do I turn off Call Forwarding No Answer in One Talk

How do I turn off Call Forwarding No Answer in One Talk

Direct answer

Dial **920 and wait for the confirmation tones. Your unanswered calls will stop forwarding.

When to use

  1. You previously enabled Call Forwarding No Answer
  2. You want unanswered calls to go back to your voicemail or ring again

Prerequisites

  1. Your One Talk line with CF No Answer enabled

Steps

  1. Open the dialer and start a call.
  2. Dial **920 and wait for the confirmation tones.
  3. End the call.

Quick checks

  1. Unanswered calls no longer forward to the external number

Common issues and fixes

Issue: Still forwarding

Fix: Repeat **920 or verify other forwarding features are off.

Bot training helpers

Also searched as: disable forward if no answer, turn off CFNA, **920

Sample questions:

  1. How do I stop forwarding when I don’t answer
  2. What code turns off CF No Answer

Prepared 2025-10-06 • Customer-facing • Optimized for Zoho Desk Answer Bot.

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