How do I turn on Call Forwarding No Answer in One Talk?

How do I turn on Call Forwarding No Answer in One Talk?

Direct answer

Dial **92, then enter the destination number when prompted. Calls you don’t answer will forward there.

When to use

  1. You can’t answer every call but want overflow handled
  2. You need after‑hours coverage to another number

Prerequisites

  1. Destination number ready (cannot be a hunt group, must be a direct number)
  2. Your One Talk line is active

Steps

  1. Open the dialer and start a call.
  2. Dial **92 and follow the prompt to enter the destination number.
  3. Wait for the confirmation tones, then end the call.

Quick checks

  1. Unanswered calls ring the destination
  2. Answered calls still ring your device first

Common issues and fixes

Issue: It forwards all calls

Fix: Make sure you used **92 and not **72.

Issue: No prompt plays

Fix: Try again from a One Talk device or contact your admin.

Bot training helpers

Also searched as: forward if no answer, no answer forwarding, **92

Sample questions:

  1. How do I forward unanswered calls
  2. What is the code for CF No Answer

Prepared 2025-10-06 • Customer-facing • Optimized for Zoho Desk Answer Bot.

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